Last updated: January 2026

At Solin Studio, we value your satisfaction. Please read our policy below regarding returns, refunds, and cancellations for both in-stock and custom items.

1. Standard In-Stock Items

We have a 30-day return policy for standard in-stock items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

2. Custom Orders

Due to the personalized nature of our products, custom figures are non-refundable once production has begun.

  • Approval Process: We will send you photos of the finished figure for your approval before shipping.
  • Final Sale: Once you approve the photos and the item is shipped, the order is considered final and cannot be returned for “change of mind” .

3. Damages and Issues

Please inspect your order immediately upon reception. If your item is defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery.

  • How to Report: Email us at support@solinstudio.com with your order number and clear photos of the damage.
  • Resolution: We will evaluate the issue and arrange for a free replacement or repair immediately.

4. Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Cancellations

  • Standard Orders: Can be cancelled for a full refund before the item is shipped.
  • Custom Orders: Can be cancelled for a full refund within 24 hours of placing the order. After 24 hours, a material fee may be deducted if production has started.

6. Contact Us

If you have questions about this policy, please contact us at: support@solinstudio.com